Jio AirFiber Review: Slow Speed, Installation Issues & Customer Care Complaints

In 2025, Jio AirFiber's claim of high-speed internet proves hollow! Customers and dealers have to contend with months of installation delays, poor customer service, and slow internet speeds. Know the full truth in this blog!

Jio AirFiber: Installation Issues, Customer Complaints, and Dealer Problems

Introduction
Reliance Jio AirFiber has opened up new possibilities for high-speed internet, but many installation and service-related issues have surfaced. If you are considering getting Jio AirFiber, it is crucial to understand the installation challenges first. In this blog, we will discuss the problems faced by both customers and dealers.

What is Jio AirFiber?

Jio AirFiber is a wireless internet service that provides high-speed broadband access for homes and offices. It is based on 5G technology and claims to offer speeds comparable to optical fiber connections. However, as the number of users has increased, the actual speed and service quality have deteriorated significantly.

Jio AirFiber Installation Problems

Many customers and dealers are facing issues with Jio AirFiber installation. Here are some key problems:

1. Extreme Delay in Installation

• When customers book a Jio AirFiber connection, they see a "Call in Progress" status.

• Weeks go by without any call or update from the installation team.

• Even if installation is not possible, customers do not receive a clear response.

2. Lack of Customer Support

• Jio customer service numbers are often busy or unreachable.

• Customers do not get proper information and keep calling dealers repeatedly.

3. Dealer’s Frustration

• Customers frequently call dealers to check the status of their Jio AirFiber connection.

• Jio’s team neither communicates with customers nor provides updates to dealers.

• Many dealers regret offering Jio AirFiber services as they face constant complaints from customers.

Decline in Jio AirFiber Speed and Performance

Initially, Jio AirFiber claimed to provide high-speed internet ranging from 200 Mbps to 500 Mbps. However, as the customer base has grown, speeds have dropped drastically to just 5 Mbps to 10 Mbps.

• On cricket match days or during major events, speed slows down even further.

• Jio AirFiber operates using 5G mobile towers, which are also used for mobile network services. As a result, when mobile users increase, internet speeds drop significantly.

• This is why local broadband service providers may be a more reliable option for stable and consistent internet speeds.

• No wireless service provider (whether Jio AirFiber or Airtel AirFiber) can guarantee high-quality and stable internet.

What Can Customers and Dealers Do Against Jio AirFiber?

If you are a Jio AirFiber customer or dealer facing these issues, here are the steps you can take:

1. File a Complaint with the Jio Nodal Officer

Each state has a Jio Nodal Officer. You can email your complaint directly to them. For example:

• Email: appellate.raj@jio.com (for Rajasthan)

• Phone: 1800 889 3999

• Address: Reliance Jio Infocomm Ltd., 1st Floor, Anand Bhawan, Sansar Chand Road, Jaipur

  Certainly! Here are the state-wise contact details for the Nodal Officers of Jio AirFiber and Airtel AirFiber. These officers can assist with unresolved complaints and service issues.

  Jio AirFiber Nodal Officer Contact Details:

• Airtel AirFiber Nodal Officer Contact Details:

2. File a Complaint with TRAI

If Jio does not resolve your complaint, you can escalate it to TRAI (Telecom Regulatory Authority of India).

• Email: daca@trai.gov.in

• Website: www.trai.gov.in

3. Raise the Issue on Social Media

Frustrated Jio customers can share their problems on Twitter (X), Facebook, and other social media platforms.

• Twitter/X: @JioCare

• Facebook: Jio Official Page

4. Take Legal Action for Installation or Refund Delays

If Jio is delaying your refund, you can file a complaint in the consumer forum.

Conclusion: Should You Get Jio AirFiber?

Jio AirFiber’s wireless technology and internet speed seem attractive, but its installation process and customer service are highly unreliable. If you are considering getting Jio AirFiber, first check the availability in your area and confirm the service status with a local dealer.

If Jio does not improve its installation process and speed issues, this service may become a major headache for both customers and dealers.

Are You Also Facing Issues with Jio AirFiber?

If you are struggling with Jio AirFiber installation delays or slow speeds, share your experience in the comments below and spread awareness by sharing this blog.

1. What is Jio AirFiber?

Jio AirFiber is a wireless broadband service by Reliance Jio that delivers high-speed internet using 5G technology. It aims to provide fiber-like speeds without the need for physical cables.

2. How fast is Jio AirFiber?

Jio claims AirFiber can deliver speeds ranging from 100 Mbps to 1 Gbps, but many users report speed drops to as low as 5-10 Mbps, especially during peak hours.

3. How long does Jio AirFiber installation take?

While Jio promises quick installation, many customers face delays of several weeks due to high demand and limited technician availability.

4. What should I do if my Jio AirFiber installation is delayed?

• Contact Jio customer care at 1800 889 9999.
• Reach out to the Jio Nodal Officer for your state via email.
• Escalate the issue on social media (@JioCare on Twitter/X).

5. What are the common issues with Jio AirFiber?

• Slow speeds during peak hours.
• Frequent disconnections and network instability.
• Installation delays with no proper updates.
• Poor customer support and delayed responses.

6. How does Jio AirFiber compare to local broadband providers?

• Jio AirFiber uses 5G towers, so its speed varies based on network congestion.
• Local broadband (fiber) is more stable and delivers consistent speeds.
• If you need reliable internet for gaming or work, a wired fiber connection may be a better choice.

7. Can I get a refund if Jio AirFiber is not installed?

Yes, if Jio AirFiber is not installed within the promised time, you can request a refund through:

• MyJio app
• Customer care (1800 889 9999)
• Jio Store where you made the payment

8. How can I complain about Jio AirFiber service issues?

• Customer care: 1800 889 9999
• Email Nodal Officer (State-wise list available above)
• Escalate to TRAI: www.trai.gov.in

9. Why is my Jio AirFiber speed slow?

• High user traffic on Jio 5G towers.
• Weak signal strength if you are far from the nearest tower.
• Technical limitations of wireless broadband compared to fiber.

10. Is Jio AirFiber better than Airtel AirFiber?

Both services use similar wireless technology, but user reviews suggest Airtel AirFiber is more stable. However, it depends on the network strength in your area.